Two broad goals

Peter Drucker is a America’s greatest management theorist, says a manager has two broad goals

  • The first is creation of true whole that is larger than the sum of its part, a productive entity that turns out more than the sum of the resources put into it
  • The second is to harmonize in every decision and action the requirements of immediate and long-range future

Management tasks

In hospitality management according to Peter Drucker, a manager has five basic tasks, they are

  • Setting objectives
  • Organizing
  • Motivating and communicating
  • Measuring performance
  • Developing people

Setting objectives

A manager must decide what goals and objectives for his organization or company should strive to achieve. The manager then decides what work must be done to reach those objectives and lastly, directs and communicates with his employees to get the work done.


A manager must analyze the work that his department is responsible for divide that work into various jobs and assign the jobs for employees, some of whom might have to be trained. All the classic management texts emphasize that manager must know how to delegate.

  • Chieftains should never delegate responsibilities necessitating their direct attention.
  • Those actions that don’t require a chieftain’s direct handling are appropriately delegated to the one most able to fulfill the assignment.
  • Realize that a chieftain cannot accomplish every responsibility of his office by himself. Should he prove otherwise, a leader should understand that he is in fact chieftain over little or nothing at all.

Motivating and communicating

A manager must turn a group of individuals into a team that works together. To do this, managers must have excellent people skills. They must be good at listening to employees with problem and helping them work out solution. They must make wise and fair decisions regarding compensation and promotions. They must instinctively understand how to encourage and reward superior performance.

Measuring performance

Managers decide what factors are important to the success of their organizations and then establish standards against which to measure individual or group performance.

Developing people

A manager develops people including himself. Continual learning enables people to move ahead. Along with outside seminars and educational programs, ongoing on-the-job training is one of the main tools managers use to develop their employees.

Related to hospitality management

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